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Last Updated: Nov 14, 2008 - 12:49:26 PM |
Hello and welcome to the Dogpound, where yard work is not a dirty word.
As some of you may remember, I put in a new lawn and the grass has finally gotten to the point where it could use a good trim. Unfortunately, I no longer own a mower since my last one gave up the ghost last year when the piston ring broke and Sears no longer carries the spare parts.
Being late in the year, I saw a sale at Sears on lawn mowers: 15% off plus another 10% if you use your Sears card. I went to the store and as usual, I could not find the mower I wanted that was in the flyer (big surprise), but I did notice a couple of lawn mowers marked with big yellow “close-out” sales. I hunted down a salesperson and asked him what was the story behind this nice looking Craftsman mower listed at half-price. He said it was a customer return. No manual, not a problem; no grass catcher, no problem; no mulch attachment – now that is a problem. That I would need and I really did not want to wait to order it on the website.
Well, he was nice enough to look around and he borrowed one from another mower that was on display. So all of that went smoothly till I was ready to leave the store. Here I was, pushing this assembled lawn mower through the store and I had to negotiate a double set of exit doors. That made it darn near impossible to get through one without one or both doors slamming against my new purchase. Fortunately, a fellow customer held a door open for me, but I was wondering where the service after the sale disappeared to. Sears, take note!
THOUGHT FOR THE WEEK
“Although your customers won’t love you if you give bad service, your competitors will.” Kate Zabriskie
KIDS KNOW
The father of five children had won a toy at a raffle. He called his kids together to ask which one should have the present. “Who is the most obedient?” he asked. “Who never talks back to Mother? Who does everything she says?”
Five small voices answered in unison. “Okay, Dad, you get the toy.”
BANK LINE
With only two tellers working at the bank, the line I was standing in was moving very slowly. As I waited, I began to fill in my withdrawal slip. Not sure of the date, I turned and asked the woman behind me. “It’s the fifth,” she replied.
A man from the back of the line advised, “Don’t write it in yet!”
That is it for now. As always be good, play safe, and remember customer service is an attitude and not a department.
JR and Max
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